Return Policy

TorqueDepot wants you to buy with confidence. This page answers, in plain language, exactly how returns work — no fine print surprises. If anything below is unclear, contact us at sales@torquedepot.co.za before you order.

1. What is the return window, and when does it start counting?

You have 14 calendar days from the date of purchase (the date your order is placed and confirmed) to request a return. This is not 14 days from delivery — the clock starts on your order confirmation date, so please request your return promptly once you decide an item isn't right for you.

2. How do I request a return?

Email sales@torquedepot.co.za or message us on WhatsApp with your order number, the item you want to return, and the reason. We reply during business hours (Mon–Fri 08:00–17:00, Sat 08:00–13:00 (SAST)) and will confirm your return approval and next steps in writing before you send anything back.

3. What email address do I contact?

All returns are handled through sales@torquedepot.co.za. Do not send returned items before receiving confirmation from this email address — unapproved returns may be delayed.

4. Who pays for return shipping?

• Our error (faulty on arrival, damaged in transit, or wrong item shipped): TorqueDepot pays for and arranges return freight collection at no cost to you.
• Change of mind or ordering mistake on your part: you are responsible for the cost of returning the item to us via a tracked freight courier.

5. Does the item need to be unopened or sealed?

Engines and gearboxes are mechanical parts, not sealed retail goods, so we do not require original packaging. However, the item must not have been installed, fitted, run, or modified in any way. It must be in the same condition it was delivered in, with all included components. Units that have been installed or altered are not eligible for return and will be sent back to you.

6. How quickly will I get my refund?

Once we receive the returned item and confirm it meets the conditions above, we process your refund within 5–7 business days.

7. How is the refund issued?

Refunds are issued to the original payment method used at checkout. We do not issue cash, store credit, or refunds to a different account unless you request store credit explicitly.

8. Are shipping fees refundable?

The original delivery/shipping fee is non-refundable for change-of-mind returns — only the product price is refunded. If the return is due to our error (faulty item, transit damage, or wrong item shipped), the original shipping fee is refunded in full along with the product price.

9. What happens if my item arrives damaged?

Inspect your delivery as soon as it arrives. Report any transit damage within 48 hours of delivery by emailing sales@torquedepot.co.za with your order number and clear photos of the damage and packaging. We will arrange a free courier collection and send a replacement or full refund (including original shipping) — your choice — once the claim is confirmed.

10. What happens if the wrong item is shipped?

Contact us within 14 days of purchase with your order number and photos of what you received. We will arrange a free courier collection of the incorrect item and dispatch the correct one at no extra cost, or issue a full refund (including original shipping) if you'd prefer not to wait for a replacement.

Warranty Cover (separate from returns)

Independent of the 14-day return window above, used engines and gearboxes carry a minimum 3-month warranty, and refurbished units carry up to 6 months from date of delivery, covering internal mechanical failure under normal use and correct installation. Warranty claims follow the same contact process as returns — email sales@torquedepot.co.za with your order number and a description of the fault.

What's Not Covered

• Damage caused by incorrect installation, neglect, or use outside the part's rated specification.
• Wear items (gaskets, seals, clutch friction plates) unless faulty on arrival.
• Units that have been installed, run, or disassembled by a third party before a warranty inspection.
• Returns requested more than 14 days after purchase.

Related Policies

See our Shipping Policy for dispatch times, delivery rates (a flat R 1 499 on most orders), and how tracking works.